Ms Teams support officer

Our Federal Government client is seeking an experienced MS Teams support officer to join their team for 10 week contract with 3 month extension option. The successful candidate must hold an active Baseline Security Clearance.

• 10 week contract with 3 month extension option.
• Remote work available.
• An active Baseline Security Clearance is mandatory for this role.
• Paxus pays weekly.

To be successful in this role you must:

• Monitor and respond to end user enquiries, providing support where needed and liaising with technical support roles (Service Desk) to identify issues which might require ICT resolution, ensuring appropriate and timely action is taken where possible.
• Measure, evaluate and report on enquiries received.
• Identify key and recurring themes raised by staff to support the OCM team to build or refine support material/artefacts including lunch and learn sessions and weekly tips.
• Work collaboratively with Modern Workplace Program, delivery partners and end users.
• Project support and coordination.
• Other duties as required to support the successful MS Teams implementation.

To be considered for this role you must:

• Experience working with Microsoft Teams and familiarity with MS products
• Ability to navigate technical issues and complaints identifying concerns which can be resolved at the user level
• Ability to communicate with support and technical roles to understand limitations for Teams as implemented in the Department
• A confident self-starter who is able to work alone or as part of a team
• Strong interpersonal communication skills (written and verbal)

When enquiring about the role, please quote the job number #265904To be considered for the role click the ‘apply’ button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: [email protected] and quote the above job reference number.Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.