Customer Insights Manager

Overview:COMPANY OVERVIEWMilo’s Tea Company is one of the fastest growing beverage companies in the US. Our culture and operations are built on the belief that we can make a difference in the world. That’s why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

• We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.
• Our core mission is that we put people and the planet first and by doing this, it will be good for our business.
• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
• Our Company is women-led and strongly committed to Diversity, Inclusion, and Belonging.
• We are committed to annual charitable giving by delivering upon our 1% profit pledge.
• We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at our facilities

By being a part of the Milo’s TEAm, you’ll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they’re doing.And as a “People First” company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the great things offered that reflect our commitment include:And as a “People First” company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the great things offered that reflect our commitment include:

• Competitive salary with bonus opportunities for various roles
• 100% paid medical insurance for our associates and their families
• Free Mental Health, Financial Wellness, and Legal Counseling benefits
• 401K with a company match
• Company-paid Life Insurance
• Robust Wellness Program
• Tuition reimbursement assistance
• Continuous learning opportunities through various platforms and resources
• Paid parental leave benefit
• Care Relief Fund to help Associates in need
• Associate Assistance Program
• Paid volunteer time

Position Summary:Responsible for analyzing and interpreting data related to existing distribution. The manager will collaborate with cross-functional teams to develop insights and recommendations to improve business performance. Responsible for analyzing and interpreting data related to existing distribution. The manager will collaborate with cross-functional teams to develop insights and recommendations to improve business performance.Responsibilities:Develop and maintain a deep understanding of the category’s products, customers, competitors, and retailer trends.Utilize internal and external data sources (syndicated POS, panel data, customer shopper loyalty platforms, trends reports) to analyze sales, profitability, and shopper behavior to identify patterns and insights to inform business decisionsCollaborate with cross-functional teams to develop channel/retailer strategies and plans based on insights and market trendsCreate dashboards and reports to provide visibility and insight into category performanceConduct competitive analysis and benchmarking to inform pricing, promotion and product strategiesIdentify assortment and merchandising opportunities and provide insights-driven, category additive recommendationsLiaise with Marketing and Sales to develop customer selling stories in support of key initiatives including innovation, item expansion, new customer acquisition, brand/item defense, etc.Qualifications:BA in business administration, marketing or related fieldStrong analytic ability to mine complex, diverse data sets and connect the dots to identify key insightsHigh data aptitude with proficiency in POS and Panel dataExperience with space planning software a plus (i.e. JDA)4-5+ years of category management experience, CPG experience a plusExcellent communication, presentation and people skillsStrength in storytelling and data visualization for both internal and external audiencesCritical Competencies:☒ Building Relationships☒ Teamwork☒ Inspiring/Motivating Leaders☒ Purposeful/Strategic☒ Critically Evaluates☒ Action-Oriented