Case Manager

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.The drive to make a difference.Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.Job DescriptionYour new roleAs a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives. You will be empowered by management to use your sound judgement and create effective outcomes for CSC and our customers.When managing claims, you will provide tailored and continuous customer engagement, predominately via phone correspondence. Cases may involve a degree of complexity, including legislative or sensitive medical/personal information. You will be the main point of contact throughout the customer’s claim by gathering information, showing empathy and active listening.Responsibilities

• Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journey
• Ongoing customer contact throughout their claim
• Collating evidence from customers to support their claim application with relevant information and supporting documentation
• Ensuring sound and fair decisions are reached
• Maintaining up to date and accurate records across CSC’s systems

Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.Desired Skills and ExperienceWhat you need to excelreflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;

• Delivering results and meeting customer expectations
• Working with People
• Adapting and Responding to Change
• Deciding and Initiating Action
• Analysing
• Commercial and Strategic Thinking

In addition to these, you will need;

• Australian Citizenship
• Minimum of 2 years of experience in case/claims management – life insurance experience is highly regarded
• Experience managing of a portfolio of cases end-to-end
• Demonstrate empathy, maintain a high standard of professionalism, and possess the resilience to thrive in challenging situations
• High level of written and verbal communication skills with ability to clearly communicate to a range of audiences and stakeholders
• Professional, customer focused and willing to contribute to a positive business culture
• Have the ability to understand and interpret legislation
• Work independently to organise and prioritise your tasks
• Self-motivated attitude with a resilient nature and ability to adapt to change

What will you get in return?

• Benefit from CSC’s commitment to excellence through the

which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role. * Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.

• You will have engaging and meaningful work in an environment
• Multiple Randstad contract positions available until 30 June 2025
• A variety of challenging and interesting work with the opportunity to develop your skills further towards complex cases. Extensive training provided.
• Flexible workplace arrangements including remote working

How do I apply?To apply for this opportunity please include (a brief cover letter outlining your suitable skills and interest in the position and) your current resume. For questions or more information about this opportunity, please reach out to Tina Phengrasmy – [email protected]Please note: Agency submissions will not be considered for this positionMore about CSC:Visit our to discover more about CSC, our core competencies and employee benefits: