Customer Service Agent MTIA Full Time

At Probe CX, we’re powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?If so, this is the role you’ve been looking for! We are currently looking for passionate Customer Service Representatives to join our growing team in our fast paced contact center located in Melbourne CBD! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!About the Role:As the primary point of contact for Major Transport Infrastructure Authority and its associated projects, you will be responsible for handling inbound phone and email queries, providing timely and relevant information to stakeholders. Additionally, you will manage feedback and concerns, particularly from those living near 24/7 works, ensuring escalation as appropriate. Your exceptional communication skills, ability to think on your feet, and passion for customer service make you the ideal candidate for this exciting role.Key detailsPosition: Customer Service AgentStart Date: Monday 15th July 2024Weekly Hours: Full Time 38 hours per week.Centre Hours: Rotating roster Monday to Sunday 24/7 (Full availability required)Additional OTE IncentivesLocation: 485 La Trobe Street, Melbourne – Hybrid after 1 month of paid training and KPI’s met.Training: 1 week. Monday – Friday 9 am – 5 pm (Full availability required)WFH Hardware Requirements:
Windows 10 based PC and Monitor or Window 10 Laptop with an i5 processor and 8GB RAM or equivalent. Anti-Virus installed and Windows Defender switched on with a reliable internet connection. You will also be required to provide your own headset with a microphone. Please note Apple Mac computers are not compatible with our systemsWe are looking for people who are:Passionate about delivering exceptional customer service and contributing to the team’s successDemonstrates excellent written and verbal communication skills, with prior experience in servicing customers via telephone, email, and written correspondencePossesses exceptional customer service skills, quickly building rapport with customers and demonstrating empathyProficient in computer skills, including navigating multiple webpages while on the phone with customersExhibits strong problem-solving and conflict resolution skills, with meticulous attention to detailDisplays excellent time management skills, a positive and resilient attitude, and a strong work ethic.Our promise to you.There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.Apply now to be considered!