Customer Service Specialist

Job Description:How will I help?You’ll be the face of Bank SA, working in-branch to help our customers achieve their financial goals. It’s important that you understand the customer’s individual needs, their circumstances, and deliver a tailored solution that clearly offers the most value for them.Your key responsibilities will include:

• Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
• Helping customers with transactional and savings banking needs

• Building strong relationships with customers
• Providing relevant banking advice to suit their situation and goals
• Referring customers onto our team of home loan specialists when required
• Educating customers on new technologies to assist them in the future
• Proactively contacting existing customers via phone or email

What’s in it for me?You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.What do I need?The ideal candidate will have experience in customer service and a solid track record for meeting sales target. You’ll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that goes above and beyond their expectations. All of this will be achieved within a collaborative, team environment which you’ll have worked in before.What is it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.How do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email