Service Operations Manager

Global organisation servicing the construction, mining and resources sector * Hands on role across service operations, continuous improvement and quality

• Attractive salary up to $180 000 plus super and car

The company:Our client is a global service provider with a dedicated team who work to service customers across a broad range of industry sectors including mining, resources and construction. Due to recent growth, they are currently looking to appoint a talented Service Operations Manager to be based in their Rockhampton offices. This role has a strong continuous improvement and quality management focus and a key role moving forward for the business.The role:This is a key role to drive service operations, continuous improvement and quality management activities across the group. Responsibilities will include:

• Assess and manage the support of all repairs and inspection sign off’s across centres
• Accurately ensure company and supplier components are tested and inspected and that technical documentation and manuals required are completed in accordance with customer specifications.
• Serve as a liaison across the business to investigate and resolve quality issues and facilitate the proper workflow of information.
• Ensure customer requirements are interpreted and communicated to the team and delivered within the appropriate timeframe, cost and standards.
• Identify areas for improvement in the Parts and Service Operations business model and execute more streamlined and efficient business processes and practices.
• Lead continuous improvement projects across the three service departments, within designated time frames, using either Lean Six Sigma or other appropriate improvement methodology.
• Drive initiatives to optimise, automate or digitise work across service operations
• Collaborate with Parts and Service Managers on concept developments, project planning, task allocation and management of integrated projects.
• Proactively steer and champion improvement and change across Operations, influencing senior and executive stakeholders to elicit support and sponsorship for change programs and projects.

About You:You will bring the following skills and experience to the role:

• Relevant experience in a similar role
• Knowledge of steel materials and steel fabrication and repair
• Sound knowledge of the Boilermaking, Welding Standards and NDE processes
• Sound project management experience

• Strong interpersonal skills with the ability to communicate and influence across a variety of stakeholders at the senior level
• Strong commercial acumen and business skills

To apply for this position click on the link below or for a confidential discussion please contact Pauline Sibal on / 07 3228 8455Type: PermanentCategory: Other – No subcategoriesReference ID: MS000822Date Posted: 20/05/2024Optimum Consulting has been focused on people and performance in the workplace since 2003. Through an amazing team with a unique diversity of skills, we offer a select suite of services to Attract, Engage, Retain and Develop a productive and agile workplace.