Village Manager – Gwelup

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for nearly 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We are currently seeking an experienced, passionate, and customer-focused Village Manager to join our team at Bethanie Gwelup. As the Village Manager, you will play a key role to ensure the operational and financial success of the village are maintained, as well as the general wellbeing of our residents. With strong interpersonal skills, you will ensure all village residents and their families have an outstanding customer experience with Bethanie, where optimal relationships, wellbeing and quality of life is achieved.

The successful candidate will have strong interpersonal skills, commercial aptitude, and the ability to work on competing priorities. You demonstrate a passion for the industry and a customer service approach that sees you operate with a high level of integrity at all times. As part of the team, you will work with sales and property to achieve resales targets and refurbishments to a high standard for the best outcome of residents and the village.

This role is being offered on a part time, 12 month maternity leave cover basis consisting of 32 hours a week and requires an element of being ‘on-call’ in an emergency situation.

About the Role:

• As the primary point of contact for residents, you will take ownership and be responsible for proactively anticipating resident needs, addressing their concerns and ensure the site delivers an outstanding quality of life
• Actively promote the village, assist with ‘Open Day’ programs and all sales and marketing events as required
• Organise, promote and facilitate resident activities, functions and events that enhance resident lifestyle and enjoyment
• Assist in management sales enquiries and smooth the transition of new residents into their new villas and welcome them into the Village Community
• Communicate with residents on a regular basis regarding activities, services, building improvements and ensure appropriate maintenance and presentation of the site

About You:

• Experience in either the hospitality / service / health or retirement industry
• Prior Management experience is essential
• Demonstrated knowledge of the Retirement Villages Act and understanding the needs of older people.
• Strong work ethic, internal drive and the ability to go the extra mile to ensure you deliver an outstanding customer experience
• Excellent written and verbal communication skills – including the ability to communicate effectively with various individuals of varying ages and backgrounds
• High level of organisational and attention to detail skills
• Ability to manage budgets, interpret financial statements and use financial management software
• Current National Police Clearance, or willingness to apply for one
• Willing to obtain required vaccinations – 3 x COVID 19 vaccinations and annual flu vaccination

Working with Bethanie

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. You will be joining a great team of people doing great work in your community.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

• Salary Packaging up to $18,550 per annum. Salary Packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
• Banking, insurance and retail discounts and benefits
• Rewarding career with a supportive culture
• Professional development and training opportunities

To Apply

Please click on apply to upload your resume and cover letter before the closing date of Friday, 22nd of December 2023. We hope to interview sooner so don’t delay!

Our application process will consist of an additional questionnaire to finalise your application. If you require any further information, please contact our Careers Team on 131 151.

Please note we reserve the right to withdraw this advertisement prior to the closing date.