Kitchen Sales & Design Representative

Kitchen Sales & Design Representative“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationBrisbane (Logan), Perth, Sydney (Tempe)Employment typePart Time PermanentDepartmentSales & CommercialDeadline2025-05-07You already applied for this job.Candidate profile (title) Our team within IKEACandidate profile (text) – Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.Key responsibilities (title) What you need to knowKey responsibilities (text) Working at IKEA has its benefits and rewards:

• $28.59 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• Position type: Permanent Part-time, 40hrs & 50hrs/fortnight
• Internal job title: Senior Sales Generalist
• Work model: Hybrid – 3 days on-site, 2 days from home once established in the role
• Work locations: IKEA Tempe, IKEA Logan or IKEA Perth hubs.
• Working hours: availability required between 7:00am – 10:30pm (AEST) weekdays and alternating weekends.
• Work from home requirements: A stable and fast internet connection is essential.

RECRUITMENT PROCESS AND KEY DATES

• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend a virtual interview with the hiring team.

Team vision ( title) About this work areaTeam vision (text) As Kitchen Sales & Design Representative, your focus is to deliver an exceptional kitchen planning experience for customers shopping remotely through our national Contact Centre. You’re passionate about home furnishing and confident using IKEA’s digital planning tools to design kitchen solutions that are functional, beautiful, and tailored to each customer’s needs. With a strong understanding of how people live at home, you support every step of their planning journey-making it easy, inspiring, and successful, while driving sales along the way.Your responsibilities will include, but are not limited to:

• Supporting the remote selling of our kitchen range by generating leads, offering expert planning guidance, and facilitating purchases through virtual channels.
• Creating a seamless and positive customer experience through clear communication, empathetic service, and effective problem-solving.
• Understanding each customer’s needs and recommending complete home furnishing solutions-including add-on products through cross-selling and upselling.
• Keeping up to date with the latest IKEA kitchen range, product updates, and new features in our digital planning tools to confidently present inspiring and accurate designs.

Let’s connect Who you areLet´s connect As Kitchen Sales & Design Representative you have:

• Previous experience in a customer service role, ideally within an inbound call centre or remote support environment.
• Excellent interpersonal skills, with the ability to build trust and connect with customers in a virtual setting.
• Confident computer skills, including the ability to navigate systems efficiently, input information accurately, and comfortably use 3D kitchen planning software to support the customer journey.
• Strong problem-solving abilities, using a calm and solutions-focused approach to resolve customer enquiries.
• The ability to work independently, showing initiative, motivation, and a proactive attitude.
• A creative mindset and genuine passion for design, using your knowledge to inspire customers and recommend the right solutions.

Local section (title) We need people like youLocal section (text) At IKEA, work is so much more than a job. Come join us!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!